Contact Our Public Relations and Communications Team

Submitting Inquiries and Feedback

We read everything that comes in. Not in a vague, automated way — an actual person sorts the morning queue and routes each message to whoever is best placed to answer it.

If you are weighing whether a question is too small to send, send it anyway. Some of our most productive client relationships started with a one-line email asking whether we handle a particular kind of work. (We usually do, or we know who does.)

Direct your inquiries to Matthew Adler, who oversees incoming correspondence and makes sure nothing slips through the cracks. You can write to him at [email protected]. A short subject line that names your topic helps us respond faster, because it lands in the right inbox the first time.

Feedback is welcome too, and not only the flattering kind. If something on this site was unclear, or a piece we published missed the mark, tell us. We would rather hear it from you than guess.

Client Onboarding Process

New clients often ask what the first few weeks look like. The honest answer is that it depends on what you need, but the shape of it stays consistent.

We begin with a discovery conversation. No deck, no pitch — just questions. We want to understand your audiences, the pressures you are under, and what success would actually mean for your team six months out. This is where we learn whether your challenge is a messaging problem, a visibility problem, or something structural that no press release will fix.

From there we draft a scope. The draft is deliberately specific: named deliverables, a rough cadence, and the points where you will see work before it goes anywhere public. We share it, you mark it up, and we revise. Most scopes go through two or three passes before anyone signs anything.

What we ask of you early on

Onboarding moves faster when we have access to the right people and materials. Practically, that means a primary contact who can make decisions, any existing brand or communications guidelines, and a candid briefing on the things that have not worked before. That last item matters more than most clients expect. Knowing what an organization has already tried saves weeks of rediscovery.

Once the foundation is in place, we set a regular rhythm for check-ins and reporting. You will always know what we are working on and why.

Request for Proposal Details

If you are running a formal RFP, we are glad to participate. A few notes will help us give you a proposal worth comparing.

Tell us the scope as you currently understand it, your decision timeline, and the criteria you will use to evaluate responses. We have seen RFPs that read like a wish list and others that read like a contract; both are workable, but the more concrete your priorities, the more precisely we can respond to them.

We also appreciate knowing the budget range, even an approximate one. It is not a screening device on our end. A clear range lets us propose an approach that fits rather than one we have to walk back later. A program built for a quarter looks different from one built for a year, and we would rather scope the real thing.

Send RFP documents and questions to [email protected]. We will confirm receipt and let you know promptly whether we intend to respond and by when. If a deadline is tight, say so in the first message and we will tell you honestly whether we can meet it.

You can read more about how we work and the kinds of problems we take on across our case studies and on the About Kwittken & Company page.

Career Opportunities

Good communications work is done by people who are curious and exacting, and we are always interested in meeting more of them.

We do not keep a perpetual list of open roles on this page, because the right hire often arrives before a job posting does. If your experience sits somewhere in public relations, corporate communications, or digital strategy, and you have done work you are proud of, introduce yourself.

Send a short note and your portfolio or résumé to [email protected]. Tell us what kind of work pulls you in and what you are looking to do next. We pay attention to specifics — a single account of a campaign you shaped tells us more than a paragraph of adjectives.

To get a feel for our teams before you write, the Executive Team page is a reasonable place to start, and our agency news gives a sense of what we have been working on lately. We try to reply to everyone who reaches out, though during busy stretches a thoughtful application may wait a little longer than we would like.